Warm Home Discount – Ovo Energy
Below is the Broader Group criteria set by Ovo Energy to qualify for the Warm Home Discount. There are usually two separate criteria, so please select the first option (criteria 1), such as children getting free school meals or a person being in receipt of Pension Credit, and you will then see if you need to satisfy a secondary criteria (criteria 2) to qualify.
It is worth noting that, if you switch supplier, you might not qualify for the Warm Home Discount. There is a stipulation that you have to be supplied with electricity by the company you are applying to for the Warm Home Discount as of 13th August 2023. If you switched since then, it is unlikely you will get the Warm Home Discount for this year.
If you qualify for the Warm Home Discount, it is likely that you will need to apply for it. There is a link to the application form at the bottom of this page.
If a person living in the household is an adult and qualifies for the Warm Home Discount, but is not registered as the electricity account holder, it may be a good idea to add that person’s name to the electricity account as an additional account holder. If the person is a child, there is no need for the person to be the account holder, but can be registered on the Priority Services Register of the company, which as the name suggests, provides priority services for the household.
Information may change, so please double-check the following criteria with Ovo Energy.
Here is a PDF with the criteria set by Ovo Energy… https://www.ovobyus.com/m/1c27c3dc8b2a314/original/ovo-whd-eligiblity-criteria.pdf
THE CRITERIA…
Children getting free school meals
Criteria 1: Children in your home were born on or before 1st April 2015 and are getting free school meals.
Criteria 2: You don’t need to satisfy any other criteria.
Pension Credit
Criteria 1: Electricity account holder is in receipt of Pension Credit.
Criteria 2: You don’t need to satisfy any other criteria.
Please note that, if a person is in receipt of the Guaranteed Element of Pension Credit, that person will be in the Core Group, not the Broader Group and the Warm Home Discount will be paid automatically without the need for an application.
Income Support
Criteria 1: Electricity account holder is in receipt of Income Support.
Criteria 2:
One of following criteria must also be met:
- ● Applicant or partner receives Disability Living Allowance
- ● Applicant or partner receives Personal Independence Payment
- ● Applicant or partner has parental responsibility for a child born on or after 1 April 2018 who usually lives with them
- ● Applicant or partner gets a pensioner premium (all rates)
- ● Applicant or partner gets a disability premium (all rates)
- ● Applicant or partner receives Severe Disablement Allowance (Income Support only)
- ● Applicant or partner receives Industrial Injuries Disablement Benefits
- ● Applicant or partner receives a Child Disability Living Allowance or Child Disability Payment
- ● Applicant or partner gets Child Tax Credit which includes a disability element for a child born on or after 1 April 2004
- ●Applicant or partner has parental responsibility for a child born on or after 1 April 2005 and in full-time education
- ● Applicant or partner gets Carers Allowance when caring for someone who resides at the same property
- ● Applicant or partner receives the War Disablement Pension
Jobseekers Allowance
Criteria 1: Electricity account holder is in receipt of Jobseekers Allowance.
Criteria 2:
One of following criteria must also be met:
- ● Applicant or partner receives Disability Living Allowance
- ● Applicant or partner receives Personal Independence Payment
- ● Applicant or partner has parental responsibility for a child born on or after 1 April 2018 who usually lives with them
- ● Applicant or partner gets a pensioner premium (all rates)
- ● Applicant or partner gets a disability premium (all rates)
- ● Applicant or partner receives Industrial Injuries Disablement Benefits
- ● Applicant or partner receives a Child Disability Living Allowance or Child Disability Payment
- ● Applicant or partner gets Child Tax Credit which includes a disability element for a child born on or after 1 April 2004
- ●Applicant or partner has parental responsibility for a child born on or after 1 April 2005 and in full-time education
- ● Applicant or partner gets Carers Allowance when caring for someone who resides at the same property
- ● Applicant or partner receives the War Disablement Pension
Employment and Support Allowance (Income Related)
Criteria 1: Electricity account holder is in receipt of Income Related Employment and Support Allowance (ESA)
Criteria 2: One of following criteria must also be met:
- ● Applicant or partner receives Disability Living Allowance
- ● Applicant or partner receives Personal Independence Payment
- ● Applicant or partner has parental responsibility for a child born on or after 1 April 2018 who usually lives with them
- ● Applicant or partner gets a pensioner premium (all rates)
- ● Applicant or partner gets a disability premium (all rates)
- ● Applicant or partner receives Industrial Injuries Disablement Benefits
- ● Applicant or partner receives a Child Disability Living Allowance or Child Disability Payment
- ● Applicant or partner gets Child Tax Credit which includes a disability element for a child born on or after 1 April 2004
- ●Applicant or partner has parental responsibility for a child born on or after 1 April 2005 and in full-time education
- ● Applicant or partner gets Carers Allowance when caring for someone who resides at the same property
- ● Applicant or partner receives the War Disablement Pension
Employment and Support Allowance (Contribution Based)
Criteria 1: Electricity account holder is in receipt of Contribution Based Employment and Support Allowance (ESA)
Criteria 2: One of following criteria must also be met:
● Applicant or partner gets Housing Benefit
● Applicant or partner gets Council Tax Benefit
Housing Benefit
Criteria 1: Electricity account holder is in receipt of Housing Benefit
Criteria 2: One of following criteria must also be met:
- ● Applicant or partner has parental responsibility for a child born on or after 1 April 2018 who usually lives in the home
- ● Applicant or partner gets Child Disability Living Allowance or Child Disability Payment
- ● Applicant or partner gets Child Tax Credit which includes a disability element for a child born on or after 1 April 2004
- ●Applicant or partner has parental responsibility for a child born on or after 1 April 2005 and in full-time education
- ● Applicant or partner receives a Disability Premium at any rate
Household income of less than £18,723
Criteria 1: Gross Annual Household Income (before benefits, tax and deductions) is less than £18,723
Criteria 2: One of following criteria must also be met:
- ● Applicant or partner has parental responsibility for a child born on or after 1 April 2018 who usually lives in the home
- ● Applicant or partner gets a Child Disability Living Allowance or Child Disability Payment
- ● Applicant or partner has parental responsibility for a child who is disabled and get a disabled child premium or a disabled child element as part of Universal Credit
- ●Applicant or partner gets Child Tax Credit which includes a disability element for a child born on or after 1 April 2004
- ● Applicant or partner receives a Pensioner Premium at any rate
- ● Applicant or partner receives a Disability Premium at any rate
Universal Credit
Criteria 1: Electricity account holder is in receipt of Universal Credit, not in work or self-employed.
Criteria 2:
One of following criteria must also be met:
- ● Applicant or partner receives Disability Living Allowance
- ● Applicant or partner receives Personal Independence Payment
- ● Applicant or partner has parental responsibility for a child born on or after 1 April 2018 who usually lives with them
- ● Applicant or partner gets a pensioner premium (all rates)
- ● Applicant or partner gets a disability premium (all rates)
- ● Applicant or partner receives Industrial Injuries Disablement Benefits
- ● Applicant or partner receives a Child Disability Living Allowance or Child Disability Payment
- ● Applicant or partner gets Child Tax Credit which includes a disability element for a child born on or after 1 April 2004
- ●Applicant or partner has parental responsibility for a child born on or after 1 April 2005 and in full-time education
- ● Applicant or partner gets Carers Allowance when caring for someone who resides at the same property
- ● Applicant or partner receives the War Disablement Pension
- ● Applicant or partner has parental responsibility for a child who is disabled and get a disabled child premium or a disabled child element as part of Universal Credit
- ● Applicant or partner gets a limited capability for work element (with or without a work related activity element) as part of Universal Credit
- ●Applicant or partner gets the Housing element of Universal Credit or Housing Benefit
- ●Applicant or partner gets Council Tax Benefit
Child Tax Credit
Criteria 1: Electricity account holder get Child Tax Credit by virtue of an award, and based on an annual income not exceeding £18,723 (before tax).
Criteria 2:
One of following criteria must also be met:
- ●Applicant or partner receives Disability Living Allowance
- ● Applicant or partner receives Personal Independence Payment
- ● Applicant or partner has parental responsibility for a child born on or after 1 April 2018 who usually lives in the home
- ● Applicant or partner gets a pensioner premium (all rates)
- ● Applicant or partner gets a disability premium (all rates)
- ● Applicant or partner gets a Child Disability Living Allowance or Child Disability Payment
- ● Applicant or partner gets Child Tax Credit which includes a disability element for a child born on or after 1 April 2004
- ● Applicant or partner has parental responsibility for a child who is disabled and get a disabled child premium or a disabled child element as part of Universal Credit
- ●Applicant or partner has parental responsibility for a child born on or after 1 April 2005 and in full-time education
Universal Credit and an earned income
Criteria 1: Electricity account holder gets Universal Credit on an income of between 0 and £1561 in at least one month during the period 01 April 2023 to 31 March 2024
Criteria 2:
One of following criteria must also be met:
- ● Applicant or partner receives Disability Living Allowance
- ● Applicant or partner receives Personal Independence Payment
- ● Applicant or partner has parental responsibility for a child born on or after 1 April 2018 who usually lives in the home
- ● Applicant or partner gets a pensioner premium (all rates)
- ● Applicant or partner gets a disability premium (all rates)
- ● Applicant or partner receives Industrial Injuries Disablement Benefits
- ● Applicant or partner gets a Child Disability Living Allowance or Child Disability Payment
- ● Applicant or partner has parental responsibility for a child who is disabled and get a disabled child premium or a disabled child element as part of Universal Credit
- ●Applicant or partner has parental responsibility for a child born on or after 1 April 2005 and in full-time education
- ● Applicant or partner receives the War Disablement Pension
- ● Applicant or partner gets a limited capability for work element (with or without a work related activity element) as part of Universal Credit
- ●Applicant or partner receives Personal Independence Payment
How will I know if the application is successful?
Ovo Energy let you know if you qualify within 5 working days of receiving your application. They might need you to send them some photocopies of documents to support your application. They will apply the £150 to your meter within 6 weeks of you sending these. If they don’t need any photocopies, they will apply the amount 6 weeks after your application is successful.
What if I don’t agree with the decision by Ovo Energy?
They can only base their decision on the information you provide to them. If you think you’ve made a mistake, you can apply again. They may need more supporting evidence if your answers change.
Does the Warm Home Discount apply to gas?
The Warm Home Discount is a discount for your electricity bill. If you’re a dual fuel customer, you can choose to add it to your gas meter balance when you apply.
Application form for applying for the Warm Home Discount
This is for people who are with Ovo Energy and wish to apply for the Warm Home Discount due to satisfying the Broader Group criteria above.
You will need your electricity account number to apply for the discount.
https://api.warm-home-discount.ovotech.org.uk/form
Further information from Ovo Energy
https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme